Privacy Policy
Effective Date: March 4, 2025
Company: Codeword Technologies Private Limited
Registered Office: New Delhi, India
1. Introduction
Welcome to Codeword.tech. Codeword Technologies Private Limited ("Codeword", "we", "us", or "our") is a Delhi-based private limited company that builds and operates software products. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website codeword.tech or any of our software products — Macro, Spotbeam, Thirdeye, Deeptracer, and Datastory (collectively, the "Services").
By using any of our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Services immediate
2. Who We Are
Codeword Technologies Private Limited is incorporated and registered under the Companies Act, 2013, with its registered office in New Delhi, India. We develop and operate the following software products:
Macro
Spotbeam
Thirdeye
Deeptracer
Datastory
All products are operated under the same legal entity — Codeword Technologies Private Limited.
📧 Privacy Contact: info@codeword.tech
🌐 Website: codeword.tech
Information We Collect
3.1 Information You Provide
Full name and email address
Account credentials (username, password)
Billing and payment details (processed by Stripe — we do not store raw card data)
Profile details, preferences, and settings within any of our products (Macro, Spotbeam, Thirdeye, Deeptracer, Datastory)
Support messages, feedback, and any communications you send us
3.2 Information Collected Automatically
IP address and approximate geographic location
Browser type, device type, and operating system
Pages visited, features used, time spent, and navigation paths within our Services
Session data, referral URLs, and clickstream information
Error logs and diagnostic data for troubleshooting
3.3 Information from Third Parties
Stripe Inc. — When you make a payment for any of our products, Stripe shares transaction metadata (payment status, subscription details, invoice IDs) with us. Your full card information is handled exclusively by Stripe.
OAuth / SSO Providers — If you sign in via Google or another third-party provider, we receive your basic profile information (name, email) as permitted by that provider.
4. How We Use Your Information
We use the data we collect to:
Create and manage your account across Macro, Spotbeam, Thirdeye, Deeptracer, and Datastory
Process payments and manage subscriptions through Stripe
Provide, operate, maintain, and improve all our Services
Send transactional emails — receipts, password resets, subscription confirmations, and usage alerts
Send product news, updates, and announcements (you may opt out at any time)
Respond to support requests and resolve issues
Analyze usage patterns to improve product performance and UX
Detect, investigate, and prevent fraudulent or unauthorized activity
Comply with applicable laws and regulatory requirements in India and other relevant jurisdictions
> ⚠️ We do not sell, rent, or trade your personal data to any third party for advertising or marketing purposes.
5. Payments & Stripe
We use Stripe, Inc. as our sole payment processor across all Codeword.tech software products — Macro, Spotbeam, Thirdeye, Deeptracer, and Datastory.
All payment card data is collected, encrypted, and stored directly by Stripe — not by Codeword
We operate a single Stripe account across all our products. This means your billing history and subscription data may be associated with multiple products if you use more than one
We retain only non-sensitive billing metadata on our servers: plan type, subscription status, billing cycle, and Stripe customer/invoice IDs
Stripe's handling of your data is governed by Stripe's Privacy Policy
6. How We Share Your Information
We do not sell your personal data. We may share it only in the following limited circumstances:
Service Providers — Trusted third-party vendors (e.g., Stripe, cloud hosting providers, email delivery services) who process data on our behalf under strict confidentiality agreements
Legal Compliance — When required by law, court order, or a government/regulatory authority in India or other applicable jurisdictions
Business Transfers — If Codeword is acquired, merged, or undergoes a restructuring, your data may be transferred as part of that transaction. You will be notified in advance
With Your Consent — In any other circumstance, only with your explicit consent
7. Data Storage & Security
Your data is stored on secure cloud infrastructure (servers may be located outside India; by using our Services you consent to this transfer)
We implement industry-standard security measures including HTTPS/TLS encryption, access controls, and regular security audits
Stripe handles all payment data under PCI-DSS compliance standards
Despite our best efforts, no system is 100% secure. We encourage you to use strong passwords and keep your credentials confidential
8. Data Retention
We retain your personal data for as long as your account is active or as needed to provide our Services. You may request deletion of your account and associated data at any time by contacting us at info@codeword.tech. We may retain certain data for a longer period where required by Indian law or for legitimate business purposes (e.g., fraud prevention, tax records).
9. Your Rights
Depending on your jurisdiction, you may have the right to:
Access — Request a copy of the personal data we hold about you
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data ("right to be forgotten")
Portability — Request your data in a structured, machine-readable format
Opt-out — Unsubscribe from marketing emails at any time via the unsubscribe link in any email
To exercise any of these rights, email us at info@codeword.tech.
10. Cookies
We use cookies and similar tracking technologies to:
Keep you logged into our products
Understand how users navigate and use our Services
Store user preferences
You can control cookie settings through your browser. Disabling cookies may affect some functionality of our products
11. Children's Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect personal data from minors. If you believe a minor has provided us personal information, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will update the "Effective Date" at the top of this page and notify you via email or an in-product notification for material changes. Continued use of our Services after changes constitutes acceptance of the updated policy.
15. Contact Us
Codeword Technologies Private Limited
New Delhi, India
📧 info@codeword.tech
🌐 codeword.tech